Last Updated: 14 November 2025
Unframed Education ("we", "our", "us") is committed to protecting the privacy and personal data of all students, families, partner organisations, and users of our services. This Privacy Policy explains how we collect, use, store, and share personal information in accordance with the UK GDPR, Data Protection Act 2018, and requirements for ECO (Educational Consulting Organisation) registration.
We use personal information to:
- Provide education, mentoring, and consultancy services
- Offer guardian services in compliance with AEGIS and ECO expectations
- Assess student needs, progress, and wellbeing
- Communicate with parents, schools, and partner organisations
- Maintain safeguarding and duty-of-care responsibilities
- Manage billing, contracts, and administration
- Improve our services and maintain safety and quality standards
We only process personal data where we have a lawful basis, including consent, contractual necessity, legal obligations, or legitimate interests.
We may share personal data with:
- Schools and teachers (only with parental consent)
- Partner organisations delivering student programmes
- Third-party service providers (e.g., payment systems)
- Safeguarding authorities, if legally required
We never sell personal data.
We keep personal data only as long as necessary for:
- Providing services
- Meeting regulatory, safeguarding, and insurance requirements
Typically:
- Student/parent records: 6 years after service completion
- Safeguarding records: as legally required.
Under UK GDPR, you have the right to:
- Access your data
- Request corrections
- Request deletion (where legally allowed)
- Withdraw consent
- Restrict or object to processing
- Data portability